ordering / returns and delivery

Ordering at Atalya Designs

Ordering is easy. Just browse the web site, click on the Add To Cart button for the items you wish to purchase and add them to your Shopping Basket. When you have finished your selection, click on the Checkout button and enter your name, address and credit card details on the secure web pages.

You can amend or remove items from your shopping basket just as easily as adding them. To do this, simply click on the Remove link next to the item you would like to delete, or change the quantity total in the box and click Recalculate.

Payment must be made online by credit or debit card. Atalya Designs accept Visa, MasterCard, Delta, Switch and Solo. Your order and credit card details are processed safely on a secure server (SSL). This means there is a private connection between your computer and this web site. Payments are processed by PayPal or Stripe - two popular market leaders and trusted names.

 

Returning an Order at Atalya Designs

If you are not completely happy with your purchase, Atalya Designs will offer a full refund (excluding postage costs) or exchange for products returned to the artisan within 14 days of purchase. Handmade items must be returned in their original condition and packaging. For your protection it's recommend that you use a recorded delivery service when returning items. This guarantee is in addition to your statutory rights as a consumer.

Please return your handmade item to the address below with a copy of your invoice and a refund will be processed upon receipt of the goods. If you have any queries, please contact me for further help. (Please note: Personalised rosaries cannot be returned as they're a bespoke handmade item created specifically for you).

Correspondence Address
Atalya Designs
82, Greenbarn Way
Blackrod, Bolton
BL6 5TA
United Kingdom

 

Delivery Options at Atalya Designs

All handmade orders are sent to you with the utmost care and attention, depending on your order total, your parcel will be sent by either - Royal Mail 1st Class Delivery, Royal Mail Special Delivery or Airmail Insured.

United Kingdom (including Northern Ireland) - Delivery by Royal Mail at £3.95

Europe (Austria, Belgium, Denmark, Finland, France, Germany, Guernsey, Southern Ireland, Isle of Man, Jersey, Luxembourg, Malta, Netherlands, Norway, Spain, Sweden and Switzerland) - Insured Airmail at £6.95

United States of America (and Canada) - Insured Airmail at £9.50

Australia - Insured Airmail at £9.50

If your country isn't listed here, please email me for further information on ordering.

 

How long will my order take to arrive?

In the UK - Your handmade gift will arrive within 2 to 3 working days. Please be aware, that your item may need to be signed for. Please note: Personalised items need an extra 11 to 19 days to create, so please factor this in if you're buying as a gift. Personalised gifts cannot be returned as they're a bespoke handmade item created specifically for you.

Europe, India, Australia and the United States of America - Items usually take up to 7 to 14 days for delivery. Insured Mail will need a signature upon delivery and a tracking number is attached to your package. Please note: Personalised items need an extra 11 to 19 days to create, so please factor this in if you're buying as a gift. Personalised gifts cannot be returned as they're a bespoke handmade item created specifically for you.

 

 

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